Terms of Service
Last Updated: May 20, 2026
These Terms of Service explain the terms for using the Alibi Express Pizza website, online ordering links, menu information, and related online features. By using this website or placing an order through an online ordering platform connected to Alibi Express Pizza, you agree to these terms.
About Alibi Express Pizza
Alibi Express Pizza is located at:
786 S Lapeer Rd
Lake Orion, MI 48362
Phone: (248) 693-2999
Our website provides information about our menu, hours, location, ordering options, delivery availability, catering, specials, gift cards, and related services.
Website Information
We work to keep website information accurate and current. However, menu items, ingredients, prices, specials, availability, hours, and ordering options may change without notice.
If there is a difference between website information and information provided directly by the restaurant or online ordering system at checkout, the restaurant or ordering system information will control.
Online Ordering
Online orders may be placed through a third-party ordering platform. When you use an online ordering system, you may also be subject to that platform’s terms, privacy policy, payment terms, fees, and checkout process.
Please review your order carefully before submitting it. Alibi Express Pizza is not responsible for mistakes entered by the customer, including incorrect menu selections, wrong pickup or delivery details, missing special instructions, or incorrect contact information.
Pickup Orders
Pickup times are estimates and may vary based on order size, restaurant volume, staffing, weather, or other conditions. Please arrive at the restaurant at the time provided by the ordering system or restaurant staff.
Delivery Orders
Delivery availability may vary based on address, time of day, driver availability, and the ordering option selected. Some delivery orders may be fulfilled by third-party delivery providers.
If a third-party delivery service is used, delivery fees, tips, promotions, driver assignments, delivery timing, and app-related issues are managed by that service. Delivery personnel do not work for or represent Alibi Express Pizza.
For missing items, driver issues, delivery delays, or app problems, please contact the delivery provider through the ordering platform first. If you believe Alibi Express Pizza made a mistake preparing your food, please call (248) 693-2999.
Pricing, Fees, and Promotions
Prices, fees, discounts, coupons, and promotions may vary between in-store ordering, phone ordering, online ordering, and third-party delivery platforms.
Promotions may be limited by date, time, location, availability, or ordering method. Offers may not be combined unless clearly stated.
Cancellations, Refunds, and Order Issues
Because food orders are prepared quickly and made to order, cancellations and refunds may be limited once an order has been submitted or preparation has started.
If there is a problem with your order, please contact us as soon as possible at (248) 693-2999. We will review the situation and do our best to make it right when we are responsible for the issue.
Refunds, credits, or replacements may depend on the order method, payment processor, delivery provider, and circumstances of the issue.
Food Allergies and Dietary Information
Alibi Express Pizza may offer menu items that include or come into contact with common allergens, including wheat, dairy, eggs, soy, tree nuts, peanuts, fish, shellfish, and other ingredients.
We may offer gluten-free crust or other dietary options, but our kitchen is not allergen-free. Cross-contact may occur. Customers with allergies, sensitivities, or dietary restrictions should contact the restaurant before ordering.
Gift Cards
Gift cards may be available in-store or by phone. Gift card availability, redemption, replacement, and balance questions should be directed to the restaurant.
Gift cards are not redeemable for cash except where required by law.
Website Use
You agree not to misuse this website, attempt to disrupt its operation, submit false information, interfere with online ordering systems, or use the website for unlawful purposes.
Links to Third-Party Websites
This website may link to third-party services, including online ordering, payment processing, delivery platforms, social media, maps, and other tools. Alibi Express Pizza is not responsible for third-party websites, services, terms, privacy practices, fees, or technical issues.
Intellectual Property
Website content, including text, graphics, logos, images, layout, and other materials, belongs to Alibi Express Pizza or its content providers and may not be copied, reproduced, or used without permission.
Limitation of Liability
Alibi Express Pizza is not liable for damages arising from use of this website, third-party ordering platforms, third-party delivery services, website errors, service interruptions, or information inaccuracies, except where prohibited by law.
Changes to These Terms
We may update these Terms of Service from time to time. Updates will be posted on this page with a revised “Last Updated” date.
Contact Us
Alibi Express Pizza
786 S Lapeer Rd
Lake Orion, MI 48362
Phone: (248) 693-2999